this user agreement (“agreement”) governs your use of the website https://DOXILEt.in/ (“website”) operated by DOXILE TRADERS PRIVATE LIMITED (“company”, “we”, “our”, “us”). by accessing or purchasing from our website, you (“user”, “customer”, “you”) agree to the following terms and conditions. please read them carefully before using our services.
1. eligibility
by using this website, you confirm that you are at least 18 years old or are accessing the website under the supervision of a parent or legal guardian.
2. use of website
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you agree not to misuse our website or interfere with its operation.
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all content, images, and trademarks on this website are the property of the company and may not be used without prior written consent.
3. products & pricing
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we strive to display accurate product descriptions, pricing, and availability. however, errors may occur, and we reserve the right to correct them without prior notice.
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prices are subject to change at any time without notice.
4. orders & payments
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by placing an order, you agree to provide accurate, complete, and current information.
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all payments must be made using the accepted payment methods listed on our website.
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we reserve the right to refuse or cancel orders if fraud or unauthorized activity is suspected.
5. refund & returns policy
our refund and returns policy lasts 30 days. if 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
to be eligible for a return:
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items must be unused, in the same condition you received them, and in the original packaging.
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some goods are exempt from return: perishable goods, intimate or sanitary products, hazardous materials, flammable liquids or gases, gift cards, downloadable software, and certain health or personal care items.
partial refunds may be granted for:
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books with obvious signs of use.
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opened media such as cds, dvds, software, or vinyl records.
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damaged or incomplete items not due to our error.
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items returned after 30 days of delivery.
refund process:
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once your return is received and inspected, you will be notified by email of approval or rejection.
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approved refunds will be processed to your original payment method within 7–10 business days.
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shipping costs are non-refundable, and you are responsible for return shipping unless the product is defective or incorrect.
for refund inquiries, contact us at support@DOXILEt.in.
6. exchanges
we only replace defective or damaged items. if you need to exchange for the same product, email support@DOXILEt.in before sending your product to:
g/003, bldg no.19, new home residency, boisar, thane, palghar, maharashtra, india, 401501
7. gifts
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if the item was marked as a gift and shipped directly to you, you will receive a gift credit once the return is received.
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if the gift was not marked or shipped to the gift giver first, we will refund the gift giver directly.
8. shipping & returns
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return products must be sent to our registered address above.
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you are responsible for return shipping costs unless the item is defective or incorrect.
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for higher-value returns, we recommend a trackable shipping service or purchasing shipping insurance.
9. limitation of liability
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the company is not liable for indirect, incidental, or consequential damages arising from your use of the website or purchase of products.
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our liability is limited to the value of the product purchased.
10. changes to agreement
we reserve the right to update or modify this agreement at any time without prior notice. continued use of the website constitutes acceptance of the revised terms.
11. governing law
this agreement shall be governed by and construed under the laws of india. any disputes shall fall under the exclusive jurisdiction of the courts in maharashtra, india.
12. contact information
for questions regarding this agreement, please contact us at:
support@DOXILEt.in
g/003, bldg no.19, new home residency, boisar, thane, palghar, maharashtra, india, 401501
